Introduction
Apex Building Estimates ABN 36 660 532 258 ("we", "us", "our") is committed to protecting the privacy of individuals whose personal information we collect and handle. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We may collect the following types of personal information:
- Contact details (name, email address, phone number, company)
- Information provided in claim instructions or assessment requests
- Property details and related claim documentation
- Correspondence and communications with us
- Website usage data (via cookies and analytics tools)
How We Collect Information
We collect personal information directly from you when you:
- Submit an enquiry or assessment request via our website
- Send us a claim instruction by email or other means
- Communicate with us by phone, email, or in writing
We may also receive information from third parties such as insurers, TPAs, or other parties involved in a claim.
How We Use Your Information
We use personal information to:
- Provide building estimate and assessment services
- Communicate with you regarding your enquiry or claim
- Prepare and deliver assessment reports
- Comply with legal obligations
- Improve our services and website
Disclosure of Information
We do not sell or rent your personal information. We may disclose information to:
- Our staff and contractors who assist in delivering services
- Technology service providers (including Cotality's Symbility platform)
- Parties involved in a claim where disclosure is necessary to complete an assessment
- Regulatory authorities where required by law
Data Security
We take the security of your information seriously. All claim data is stored in secure cloud infrastructure aligned with ISO/IEC 27001 (Information Security) and ISO/IEC 27701 (Privacy Information Management) standards. We implement appropriate technical and organisational safeguards to protect against unauthorised access, loss, or disclosure.
Data Retention
We retain personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by law. When information is no longer needed, it is securely destroyed or de-identified.
Access and Correction
You have the right to request access to, or correction of, the personal information we hold about you. To make a request, please contact us using the details below. We will respond within 30 days.
Complaints
If you believe we have handled your personal information in a way that does not comply with this policy or the Privacy Act, please contact us. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Contact Us
For privacy-related enquiries, please contact:
Apex Building Estimates
Brisbane, Queensland, Australia
Email: aaron@apexbuildingestimates.com.au